ATTO Technology, Inc., headquartered in Amherst, New York, U.S.A., is a leader in the design and manufacturing of cross-platform storage solutions for high-performance computer applications. Established in 1988, ATTO develops a broad range of SCSI and Fibre Channel products that enable users to accelerate data access, increase business productivity and better manage the storage of enterprise information.


ATTO Technology, Inc.
155 CrossPoint Parkway
Amherst, NY USA 14068
Phone 716-691-1999
Fax 716-691-9353

Terms

By placing an order, customer agrees to be bound by ATTO's General Terms and Conditions for sale found at http://www.attotech.com/termsandconditions.html


Store Home Page

You can always get back to the home page of the ATTO store by clicking on the home button on the menu bar at the top of each page or by going to www.attostore.com.

What if I have technical issues?

Questions? Concerns? You can e-mail our support team day or night. We're here to provide you with the information you need to get the job done right. Our strength lies in the experience and expertise of our personnel and our team approach to timely technical support and problem solving. It's the type of customer satisfaction our customers have come to expect from ATTO. Call the ATTO technical support team at (716) 691-1999. Extension 242 or e-mail techsupp@attotech.com. (Responses within one business day)


How to Find Something

From the home page of the ATTO store, there are 2 ways to find what you want:

The home page has direct links to different categories of products.

The ATTO Store is searchable from most pages. Simply enter the words or term you are looking for and click on the
search button.


How to Buy

Buying from the ATTO Store is easy and secure. You don't have to fill out a registration form or download software to shop here and when you place an order you can feel confident because your credit card information is protected by a secure server and internet connection.

For every offered item, there is an add to cart button. This button adds the item to your shopping basket. Putting something in your shopping basket does not commit you to buying it. After you put something in your shopping basket, you can choose to place the order immediately, or continue shopping.

You can put as many items as you want in your shopping basket. When you're finished and want to place the order, you can get back to your shopping basket by clicking on the Show Order button.

Problems Ordering

If you click on the Add to Cart button and get no response, it is probably because you can't connect securely to our server. As a test, try going to https://www.microsoft.com. If you can't connect securely to the Microsoft site, then you have an old browser which you will need to upgrade. You may also be behind a corporate firewall that won't allow secure connections. In the event of problems contact your network administrator for assistance.

If connection problems persist you may contact ATTO at 716-691-1999 extension 240 to order directly or e-mail store@attotech.com.

Which credit cards does ATTO accept?

Visa, MasterCard and American Express cards are accepted.

Do I have to pay tax on my purchases?

Only New York State residents will have 8.75% sales tax automatically added to their order.

What shipping options do I have?

For orders shipped within the United States you have several options: FedEx Priority Overnight, FedEx 2nd Day and FedEx Ground. Orders shipped outside of the United States are shipped via FedEx Priority International. Rates are based on the weight of the total shipment.

International Order Notes

The customer is responsible for all duties and taxes on any international order. All international orders are calculated and to be paid in US funds directly to the carrier.

How quickly will my order be processed?

Typically, orders received before 12:00PM Eastern Standard Time (Monday through Friday) will be processed and shipped the same day. Orders received after 12:00 PM will be shipped no later than the next business day. In the event an item is out of stock the customer will be notified of the expected ship date via e-mail.

What is ATTO’s privacy policy?

ATTO Technology, Inc. is committed to protecting your privacy. We will not rent or sell your name, address, email address, credit card information or personal information to any third party.

If you have purchased from our store or subscribed to our newsletter, we may occasionally update you via email to provide you with information on our company and products. You may choose to opt out of receiving future mailings by responding to the email and indicating “Unsubscribe” in the subject.

When you place an order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This information allows us to process and fulfill your order and to notify you of your order status.

What is ATTO’s return policy?

For purchases made via the web, ATTO Technology offers a 30-day return policy from date of purchase for hardware products, and a 15-day return policy from date of purchase for software products. Opened software is not refundable.

Products purchased as Web Special’s or as discontinued products are non-cancelable and non-refundable and may only be returned for repair or replacement if defective.

A Return Merchandise Authorization (RMA) is required to return a product for credit and can be obtained by contacting (716) 691-1999 or sls@attotech.com and providing the following information: invoice number, name of purchaser, serial number of product and reason for return. Product will not be accepted for return without a valid RMA number. All products must be returned in their original condition with all manuals, cables and other accessories or the customer will be assessed a 15% restocking fee.

What is ATTO’s warranty policy?

Warranty Information

Products manufactured and sold by ATTO shall be free from defects in material and workmanship. Unless otherwise specified in a supplemental agreement, this warranty is for a period of twenty-four (24) months from the date of initial shipment. ATTO’s sole obligation in the event of a breach of such warranty shall be to replace or repair defective product. In no event shall ATTO have any responsibility or bear any liability for the cost of labor for the removal of defective parts or the installation of replacement parts. ATTO is not responsible for any cost of shipment of any defective Products returned to ATTO’s facilities or service center designated by ATTO. The above warranties are contingent upon the proper use in the application for which the Product was intended and does not cover Products which have been modified in any manner (whether with or without ATTO’s knowledge) or which have been subjected to abuse, misuse, alteration, neglect, or have been serviced, repaired or installed by unauthorized personnel. Unless otherwise specified in a supplemental agreement, ATTO does not make warranties whatsoever as to Software. This warranty is intended solely for the benefit of the original buyer and all claims hereunder shall be made by the original buyer and may not be made by others.

THE WARRANTIES SET FORTH ABOVE ARE IN LIEU OF ALL OTHER WARRANTIES EXPRESS OR IMPLIED, WHICH ARE HEREBY DISCLAIMED AND EXCLUDED BY ATTO, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE AND ALSO ALL OBLIGATIONS OR LIABILITIES ON THE PART OF ATTO FOR DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE, REPAIR OR PERFORMANCE OF THE PRODUCTS. IN NO EVENT SHALL ATTO’S LIABILITY OF ANY KIND INCLUDE ANY SPECIAL, INDIRECT, PUNITIVE, ECONOMIC, INCIDENTIAL OR CONSEQUENTIAL LOSSES OR DAMAGES, (INCLUDING WITHOUT LIMITATION, LOSS OF USE, LOSS OR ALTERATION OF DATA, DELAYS OR LOST PROFITS OR SAVINGS RELATED TO ITS PRODUCTS, OR OTHERWISE) EVEN IF ATTO SHALL HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH POTENTIAL LOSS OR DAMAGE. THIS WARRANTY DOES NOT EXTEND TO, AND SHALL NOT APPLY TO, PRODUCTS OR COMPONENTS TO SYSTEMS NOT MANUFACTURED BY ATTO.


Phone: (716) 691-1999 extension 242
Fax: (716) 691-3724
E-mail: techsupp@attotech.com

For the complete ATTO warranty statement, contact ATTO at (716) 691-1999 or sls@attotech.com.

What do I do if I haven’t received my order yet?

Call the ATTO sales department at (716) 691-1999 extension 240 or e-mail store@attotech.com.

What happens if the item I ordered is not available?

You will be notified via e-mail at the earliest opportunity.

Company Statement

ATTO Technology Inc. reserves the right to refuse any and all customer orders at its sole discretion. In the event the company should elect to refuse an order, the customer will be notified via email in a timely fashion.